topic Re: iPhone 14 new subscriber calls not working in Get Support

iPhone 14 new subscriber calls not working

AmySmall — Mon, 07 Jul 2025 03:17:32 GMT

Hi,

I subscribed to Public Mobile 3 days ago. My texts and data are working but phone calls are not. I’ve followed all of the suggested troubleshooting including resets, APN, SIM refresh, my iPhone 14 is unlocked. I’m from Australia but I’ve changed my Apple Store location to Canada.
Please help!

Re: iPhone 14 new subscriber calls not working

slusagm — Sun, 06 Jul 2025 22:51:12 GMT

APN is only for data, and iPhone does not really need to update APN, everything is taken care by Carrier Profile

make sure you have remove the other sim card if it is physical, or if disable the other sim if it is an esim

and check and make sure Public Mobile sim is set as Primary and set to use the calls and text and data

Re: iPhone 14 new subscriber calls not working

hTideGnow — Sun, 06 Jul 2025 22:55:12 GMT

hi @AmySmall

check if you still have your Australia sim card or esim, remove it and/or disable it. Then try Reset network settings once more and then check if PM esim is set as Primary