topic Activating a service in Get Support

Activating a service

Cormss — Sun, 06 Jul 2025 22:37:51 GMT

unable to continue past payment method. tried with Mastercard & VISA

error message: Payment Failed! Please try again or use a different payment method.

Re: Activating a service

slusagm — Sun, 06 Jul 2025 22:41:24 GMT

were you using Public Mobile app? If not, try it

if you have tried with the PM app and failed 2+ time with a particular card, you need to hold and try again after a 24 hours wait

And remember, the card you try must be a card issued by Canadian financial institution and have a Canadian address linked to it.

If you have to wait 24 hours and try again, maybe use another email address to setup another PM account as well

Re: Activating a service

Cormss — Sun, 06 Jul 2025 22:50:17 GMT

I tried on the web browser and the app. the promo for the plan I want ends tomorrow lol. ive tried with my Mastercard and visa.. quite frustrating

Re: Activating a service

hTideGnow — Sun, 06 Jul 2025 22:53:02 GMT

Try to setup another PM account with a different email

and please use PM app to start activation. Even you start using a browser, you still need the PM app to complete the activation after the payment step, so it is better to just use the PM app