topic Subscription expired when just activate in Get Support

Subscription expired when just activate

Oliver123 — Sun, 06 Jul 2025 22:11:01 GMT

Hi,

I’m new to public mobile and on the app it says subscription expired even though I just paid in the activation process, (I did try to transfer my number, but somehow it didn’t work so I chose a new number )

Re: Subscription expired when just activate

slusagm — Sun, 06 Jul 2025 22:12:09 GMT

it's weird. But if you insert the PM sim card in the phone, does it work? can it connect and can you make outgoing calls?

You need to contact PM to get them to check the activation.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription expired when just activate

Oliver123 — Sun, 06 Jul 2025 22:48:14 GMT

Hi,

Thanks for replying.

I can in fact login properly and I’m using a eSIM.

screenshots down below: