topic Re: new subscription could not complete in Get Support

new subscription could not complete

Kaddi1 — Sun, 06 Jul 2025 21:49:39 GMT

my new subscription did not go through, please help

slusagm — Sun, 06 Jul 2025 21:49:46 GMT

Were you using the app and got to Step 6 and got the error?

Try reboot the phone and re-login the app and see if the app will finish the activation for you

if it still not completing the activation, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

computergeek541 — Sun, 06 Jul 2025 21:50:38 GMT

@Kaddi1 wrote:
my new subscription did not go through, please help

Was the Public Mobile smartphone app used? Only the app can be used to complete activation.

hTideGnow — Sun, 06 Jul 2025 21:50:59 GMT

did you try to activate physical sim or esim? did you use the app?

If it is a step at step 6 on the app saying unable to activate, you will need to ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Kaddi1 — Sun, 06 Jul 2025 22:02:57 GMT

I am not able to install the ESIM, always get an error message

computergeek541 — Sun, 06 Jul 2025 22:04:30 GMT

Kaddi1 — Sun, 06 Jul 2025 22:05:12 GMT

I did get to the step 6

computergeek541 — Sun, 06 Jul 2025 22:06:56 GMT

self solution removed

computergeek541 — Sun, 06 Jul 2025 22:12:44 GMT