topic Re: Unable to activate the esim for while porting number from other carrier in Get Support

Unable to activate the esim for while porting number from other carrier

Jasbir98 — Sun, 06 Jul 2025 21:13:44 GMT

Hi ,

I am on Step 6 of setting, trying to port my existing number from Roger to Public Mobile but it fails while actviating my subscription. And it seems due tom some technical issue I didn't get QR code in my email.

Any help is appreciated in this regards

Thanks

Re: Unable to activate the esim for while porting number from other carrier

slusagm — Sun, 06 Jul 2025 21:16:57 GMT

try reboot the phone and re-login the app and see if the app will finish the activation for you

if it still not completing the activation, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to activate the esim for while porting number from other carrier

hTideGnow — Sun, 06 Jul 2025 21:17:32 GMT

hi @Jasbir98

check Settings->Cellular and see if the esim already there. Make sure your other esim is disabled, make sure your other physical sim is removed. Then enable (Turn on this line) for the PM esim

But if the PM esim is not there, ask PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to activate the esim for while porting number from other carrier

Jasbir98 — Sun, 06 Jul 2025 21:23:46 GMT

Thanks for quick response.

I have tried rebooting the phone but it didn't help.
Please note my current line is using physical sim , Isn't its required to have a active current line (Porting from in my case Roger). And I do have another eSIM but turn OFF.
I have reached out to Agent waiting for their response.

Re: Unable to activate the esim for while porting number from other carrier

hTideGnow — Sun, 06 Jul 2025 21:27:20 GMT

hi @Jasbir98

don't remove the old physical sim yet as Yes, you need it to be active and receive the text for porting

Re: Unable to activate the esim for while porting number from other carrier

Jasbir98 — Thu, 10 Jul 2025 15:17:04 GMT

Hi All,

As I am still trying to get my number ported over it has been 2-3 days long struggle with no resolution insight. Could any one confirm if I can somehow cancel my public subscription and go back to my old provider with same number.

Re: Unable to activate the esim for while porting number from other carrier

Jasbir98 — Thu, 10 Jul 2025 17:11:45 GMT

Title: Documentation of Number Porting Issues from Rogers to Public Mobile

Initial Activation Attempt:
- New activation of subscription via Public Mobile app failed
Customer Support Engagement:
- Opened a ticket with CS_AGENT as suggested by community members
CS_AGENT's Initial Solution:
- Instructed to buy a new SIM card from TELUS store
- Asked to select any available new number
Interim Activation:
- Public Mobile subscription activated on a new number
Porting Attempts:
- Public Mobile has initiated 2 porting requests over the last 3 days
Rogers Confirmation:
- Received text confirmation from Rogers
- Responded "Yes" as instructed by Public Mobile
Current Status:
- Number still not ported
- Lost service on Rogers number
Follow-up from CS_AGENT:
- CS_AGENT inquired if I still have access to service with old provider (Rogers)