topic Account activation in Get Support

Account activation

Ollie5 — Sun, 06 Jul 2025 21:17:27 GMT

I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now?

edited by computergeek541: changed category label (unrelated to discussion about Community)

Re: Account activation

slusagm — Sun, 06 Jul 2025 20:03:21 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Account activation

hTideGnow — Sun, 06 Jul 2025 20:03:24 GMT

hi @Ollie5

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Account activation

Chalupa_Batman — Sun, 06 Jul 2025 20:16:29 GMT

@Ollie5 wrote:
I got a message saying the something went wrong as I was trying to transfer my phone number from my old provider. What do I do now?

Public Mobile’s protocol for porting issues is that you submit a ticket. The phone number the other members sent you is for Koodo and Telus only, NOT Public Mobile.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.