topic Re: USA Roaming in Get Support

USA Roaming

PatG2 — Sun, 06 Jul 2025 21:18:57 GMT

I'm in Alaska. I have the usa.canada.Mexico plan. I am able to text, but phone calls 'end' immediately. Is there a setting that I'm missing?

This also happened a few months ago when I was in Arizona.

Re: USA Roaming

slusagm — Sun, 06 Jul 2025 16:03:07 GMT

@PatG2

in Alaska, you can only connect to AT&T, are you doing that? and mobile data works?

first, what phone do you have? but if you can make calls, and just got disconnected immeidately, I don't think it is a problem with VoLTE, but a problem with coverage

but if you need calls now and mobile data works, download VoIP app TextNow and use the app to make calls

Re: USA Roaming

BKNS27 — Sun, 06 Jul 2025 16:05:01 GMT

@PatG2

You will need to switch to VoLTE (voice over LTE) since 3G is no longer available in the USA.

Also, what is the make and model of your phone? It needs to be on the whitelist of phones to work in the USA.

Here is more information:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: USA Roaming

hTideGnow — Sun, 06 Jul 2025 16:04:09 GMT

hi @PatG2

can you confirm what network you are connected to?

Also, make sure Roaming Mobile data is on

Re: USA Roaming

DennyCrane — Sun, 06 Jul 2025 19:22:49 GMT

Sounds like your phone isn't VoLTE compatible, and because the US shut their 3G networks down you won't be able to make phone calls in the US until you upgrade your phone.

Text and data are not impacted by VoLTE.

https://www.publicmobile.ca/en/on/get-help/articles/volte