Phone calls not working

ChrisBreier — Sun, 06 Jul 2025 14:47:53 GMT

I woke up this morning to find no phone calls work. Texting and data are fine. My payment is supposed to come off the card today.

I restarted phone and reset network settings and still nothing.

Re: Phone calls not working

hTideGnow — Sun, 06 Jul 2025 14:57:25 GMT

hi @ChrisBreier

what phone is that?

where you are at?

did you try your sim card on anthother phone?

not sure if you are affected by this

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown

topic Phone calls not working in Get Support

Phone calls not working

Re: Phone calls not working