topic Copy of Phone Records for March 2025 in Get Support

Copy of Phone Records for March 2025

KorriDalton — Sat, 05 Jul 2025 22:34:04 GMT

Hello,

How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.

Thank you kindly,
Korri

Re: Copy of Phone Records for March 2025

Sansan — Sat, 05 Jul 2025 22:41:03 GMT

Hi,

You can filter out incoming/ outgoing calls, sms, etc for up to 90 days history.

Re: Copy of Phone Records for March 2025

slusagm — Sat, 05 Jul 2025 22:43:32 GMT

They won't mail you , you can download usage report yourself , but only for last 90 days, which meant only from April to July. Sorry they cant get you more than 90 days

Download here

https://myaccount.publicmobile.ca/en/account/plan/usage-details

Re: Copy of Phone Records for March 2025

TheSterlinger — Sat, 05 Jul 2025 22:42:46 GMT

You can only download history up to 90 days. Click on Usage History and use the filter to select calls and it will go back to 90 days from today.

Re: Copy of Phone Records for March 2025

Chalupa_Batman — Sat, 05 Jul 2025 22:49:59 GMT

@KorriDalton wrote:
Hello,

How can I obtain a copy of my incoming/outgoing records mailed to me here or on my account email for the month of March 2025. I can only view back to June 28 2025.

Thank you kindly,
Korri

Hello @KorriDalton

I just looked myself on mine and far as I can go back is April 6/25.

You can reach out to a CS Agent and ask for the record as they can go back up to 1 year (June of 2024)

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.