topic Re: Purchased wrong top up in Get Support

Purchased wrong top up

DNAIsaac — Sat, 05 Jul 2025 20:59:30 GMT

I purchased the us top up by mistake as I needed the Canadian one, is it possible to get a refund?

Re: Purchased wrong top up

hairbag1 — Sat, 05 Jul 2025 21:07:13 GMT

ask Customer Support if they can make the change for you. Use the orange Chat bubble on lower right side of page to start that process.

added...use this link to message Customer Support if the orange bubble method fails...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased wrong top up

Chalupa_Batman — Sat, 05 Jul 2025 21:10:08 GMT

@DNAIsaac wrote:
I purchased the us top up by mistake as I needed the Canadian one, is it possible to get a refund?

Hello @DNAIsaac

Customer Service Agents are very understanding when errors like this are made. As long as it's not used, you can contact them and I'm sure they'll gladly issue you a credit to your account so you may purchase the one you wanted.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.