topic Re: No internet after changing plan in Get Support

No internet after changing plan

ThisIsJoe — Sat, 05 Jul 2025 16:16:08 GMT

I just changed to the 15$/500MB plan today, from the legacy 15$ plan. Today was the first active day of the new plan, but the internet connection is now lost. Any internet activity (browsing etc.) still works fine when connected on wifi, but not on 4G/5G. This is on an Android phone...just says "no internet connection" though I have voice and remain normally connected to the carrier network. Internet/data worked fine on the old plan (as of a couple of days ago). I should have 500MB on this new plan, plus I still have a substantial amount (couple GB worth) of extra data plans' worth still on my account. It seems perhaps clearly enough to be related to this specific plan change as of today. Any ideas/suggestions please? Is this a known issue in some way?

Re: No internet after changing plan

Chalupa_Batman — Sat, 05 Jul 2025 16:19:07 GMT

@ThisIsJoe wrote:
I just changed to the 15$/500MB plan today, from the legacy 15$ plan. Today was the first active day of the new plan, but the internet connection is now lost. Any internet activity (browsing etc.) still works fine when connected on wifi, but not on 4G/5G. This is on an Android phone...just says "no internet connection" though I have voice and remain normally connected to the carrier network. Internet/data worked fine on the old plan (as of a couple of days ago). I should have 500MB on this new plan, plus I still have a substantial amount (couple GB worth) of extra data plans' worth still on my account. It seems perhaps clearly enough to be related to this specific plan change as of today. Any ideas/suggestions please? Is this a known issue in some way?

Hello @ThisIsJoe

Try rebooting the phone. Also, you can reset your Network Settings on your phone and then reboot. This reconnects to the Public Mobile network itself.

Re: No internet after changing plan

hairbag1 — Sat, 05 Jul 2025 16:19:21 GMT

@ThisIsJoe

have you tried restarting your cellphone ? See if that helps.

Re: No internet after changing plan

ThisIsJoe — Sat, 05 Jul 2025 16:26:23 GMT

Well. I guess I shouldn't be surprised by the voodoo expertise on this forum (ran into something not too different with my old iphone here), but...reboot seems to have worked. Mind you that was the first thing I tried of course, hours ago...was trying to figure this out on my own since morning before posting just now. But reboot before didn't take or work. And...maybe nothing but slight odd thing, my little upper-right connection icon on Android was showing a "4G" before, now after this working reboot, it's showing "5G". Anyway the problem seems resolved with this last reboot, this community's ability/talent seems to remain intact, to my great gratitude. Many thanks and sorry for what must seem like a non-issue (though frustrating me all morning). 🙂

Re: No internet after changing plan

ThisIsJoe — Sat, 05 Jul 2025 16:40:02 GMT

And...small aside but my apologies to Chalupa_Batman, for not choosing "accepted solution"...in fact the two responses arrived within seconds of each other, and on my initial screen it seemed that hairbag1's response arrived first. Had no choice but to choose one so just clicked that one, but...now it's showing them in reverse order. 😑 So, my apologies, honestly both answers were exactly right, just we can't designate both. No misstep whatsoever intended against Chalupa_Batman; my sincere thanks for the two replies.

Re: No internet after changing plan

Chalupa_Batman — Sat, 05 Jul 2025 16:42:53 GMT

@ThisIsJoe wrote:
And...small aside but my apologies to Chalupa_Batman, for not choosing "accepted solution"...in fact the two responses arrived within seconds of each other, and on my initial screen it seemed that hairbag1's response arrived first. Had no choice but to choose one so just clicked that one, but...now it's showing them in reverse order. 😑 So, my apologies, honestly both answers were exactly right, just we can't designate both. No misstep whatsoever intended against Chalupa_Batman; my sincere thanks for the two replies.

No worries at all @ThisIsJoe . I don't worry about bravo's or solutions. My only goal is to help others. 🙂