topic Re: Invalid sim card in Get Support

Invalid sim card

Mysong — Sat, 05 Jul 2025 12:55:19 GMT

Hi there, I bought a sim card, never used, I am trying to subscribe a plan and found out sim card shows invalid, are u able to reactivate my sim card? Thanks

Re: Invalid sim card

softech — Sat, 05 Jul 2025 13:08:46 GMT

@Mysong is that a Public Mobile sim card you got? Only Public Mobile sim card can be used to activate a Public Mobile account

If you got the right one and still does not work, ask PM CS agent to help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Invalid sim card

BKNS27 — Sat, 05 Jul 2025 15:16:17 GMT

@Mysong

Where did you purchase the PM SIM because it is a one time use. If it was activated before then it won’t work again.

Return to place of purchase for an exchange or refund.