topic Re: Referral in Get Support

Referral

Saajidul — Sat, 05 Jul 2025 09:54:04 GMT

Hi everyone, I recently referred my Grand Daughter to PM and she already has a New SIM. Now the question is how to set up her Iphone and where will she have to enter the referral code? Any help would re really appreciated.

Thanks everyone in advance.

Esim

Saajidul — Fri, 04 Jul 2025 20:09:29 GMT

How does esim work and how to set it up on iphone.

Re: Esim

slusagm — Fri, 04 Jul 2025 20:16:08 GMT

You need PM app and it will install and set it for you

Assuming you have physical sim with PM now, download PM app, login goto Account page, click Puchase Sim card and choose esim and follow the steps

Re: Esim

Saajidul — Fri, 04 Jul 2025 20:30:26 GMT

Sorry I forgot to mention, I am actually trying to get another line for my grand Daughter, she has an iphone and O would like to give her a new connection for her birthday.

Re: Referral

softech — Sat, 05 Jul 2025 10:40:22 GMT

@Saajidul

has your daughter joined PM yet? If not, use PM app to start activation. At the payment step (Step 4), there will be a box to enter the referral code.

if she already activated her PM account but forgot to put in the referral code, she will have to open ticket with PM CS agent Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referral

ORNGNBLK — Sat, 05 Jul 2025 10:42:43 GMT

@Saajidul Be sure to download the Public Mobile app from the App Store onto her phone, then launch the app in order to complete the subscription process. There will be a step where you can enter the referral code towards the end.
Some things to note after reading this forum for a while. Pay close attention to the actual subscription as some are Canada only yet look similiar as can/us/mex plans, just to ensure you are subscribing to the right one. Lastly, she may want to consider taking on the cheapest plan to begin with and then seeing what’s available in her account offers for upgrade later. It’s much harder to step down if you start with a higher priced plan off the bat. Hope this helps!

Re: Referral

computergeek541 — Mon, 07 Jul 2025 18:22:10 GMT