topic Data not working in Get Support

Data not working

CindyTonon — Sat, 05 Jul 2025 04:23:49 GMT

My data hasn't been working since I switched over from Rogers. I tried everything help

edited by computergeek541: corrected the catgegory label (discussion is unrelated to issues about how to use the Commuinity website)

Re: Data not working

Chalupa_Batman — Sat, 05 Jul 2025 00:20:33 GMT

@CindyTonon wrote:
My data hasn't been working since I switched over from Rogers. I tried everything help

Make sure your phone's data is turned on. Also, because you were on Rogers, I'd suggest going into your Settings and clear your network settings and reboot.

Did you get the text from Rogers requesting porting? Did you say yes within 90 minutes?

Re: Data not working

slusagm — Sat, 05 Jul 2025 01:56:39 GMT

What phone is that? It could be an incompatibility issue. Tell us the phone model and we can check

But try Reset Network Settings. It is usually good to do that when you switch provider

Re: Data not working

cellphoneuser1 — Sat, 05 Jul 2025 03:06:21 GMT

@slusagm wrote:
What phone is that? It could be an incompatibility issue. Tell us the phone model and we can check
But try Reset Network Settings. It is usually good to do that when you switch provider

It's not a compatibility issue if calls and text messaging work. Data works on any available Public Mobile network type.

Re: Data not working

cellphoneuser1 — Sat, 05 Jul 2025 03:07:53 GMT

@CindyTonon wrote:
My data hasn't been working since I switched over from Rogers. I tried everything help

It's probably that you need to change the APN setings to the ones provided here, but if that doesn't work, it's gonig to be a service provisioning issue. Provisioining issues would need to be look at by a CSA.