topic Re: Illegal Withdrawl Made From My Bank Account in Get Support

Illegal Withdrawl Made From My Bank Account

k3n — Fri, 04 Jul 2025 22:58:58 GMT

Several withdrawals were made rapidly from my account from Public Mobile.

I do not have a Public Mobile account.
I cannot seem to be able to reach out to anyone on this platform.
Kindly reach out to me to rectify this.

Re: Illegal Withdrawl Made From My Bank Account

Chalupa_Batman — Fri, 04 Jul 2025 22:43:17 GMT

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Illegal Withdrawl Made From My Bank Account

Meow — Fri, 04 Jul 2025 22:52:14 GMT

It is definitely NOT PM taking your money UNLESS.... somebody took your credit card info and if having 'free' service with PM.

As suggested, open a ticket ASAP and see if agent can confirm transactions.
If you post here amounts taken we might be able to figure out which services or add-ons are purchased.
Another possibility is somebody is faking PM name and is taking your money.

Legitimate PM charge looks like this (if charged by autopay):

Re: Illegal Withdrawl Made From My Bank Account

slusagm — Fri, 04 Jul 2025 22:54:26 GMT

You sure no one in your family activated a PM account??

And do you have any Telus or Koodo account?? Sometimes, Telus and Koodo use their different merchant name to charge

If you are sure those are wrong charges, your should call your card and ask for a charge back and check if your card is compromised

If you want PM to check, you can also submit a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Illegal Withdrawl Made From My Bank Account

k3n — Fri, 04 Jul 2025 22:57:42 GMT

sent - looking forward to their reply.
They certainly don't make it easy to find them!

Re: Illegal Withdrawl Made From My Bank Account

k3n — Fri, 04 Jul 2025 22:58:38 GMT

If that is the case (and it is the preferable one), then PM should be able to identify them.

Re: Illegal Withdrawl Made From My Bank Account

k3n — Fri, 04 Jul 2025 23:02:08 GMT

I'll keep y'all posted on how it goes - I really appreciate your help.
The Community here is better than most.

Re: Illegal Withdrawl Made From My Bank Account

k3n — Fri, 04 Jul 2025 23:09:04 GMT

I'm the only one with this card, and it is only used for special occasions.
I'm with Rogers.
They tried 3x... first for 66$, then for 66$, and then for 44$.

Re: Illegal Withdrawl Made From My Bank Account

Chalupa_Batman — Fri, 04 Jul 2025 23:15:04 GMT

@k3n wrote:
I'm the only one with this card, and it is only used for special occasions.
I'm with Rogers.
They tried 3x... first for 66$, then for 66$, and then for 44$.

In all honesty, I'd just contact your bank and tell them to reverse the fees as you're not with Public Mobile. Someone clearly entered in the wrong information and it's coming out of your account. Once the persons cellphone's no longer work, then they use their own bank account or payment method. They just won't be able to use the same account again so you shouldn't see any future charges once reversed.

Re: Illegal Withdrawl Made From My Bank Account

Grinch — Sun, 06 Jul 2025 02:05:16 GMT

Do you mean there were charges to your Rogers Mastercard?