topic Re: Activation unsuccessful in Get Support

Activation unsuccessful

Shey2 — Fri, 04 Jul 2025 23:00:08 GMT

I can’t call call and send messages to my certain contacts I called my previous provider all good transfer and cancellation. Only this Public Mobile data provider have issues please help to fix this trouble issues.

Re: Activation unsuccessful

Chalupa_Batman — Fri, 04 Jul 2025 22:42:57 GMT

@Shey2 wrote:
I can’t call call and send messages to my certain contacts I called my previous provider all good transfer and cancellation. Only this Public Mobile data provider have issues please help to fix this trouble issues.

Hello @Shey2

Try rebooting your phone. If that doesn't work, go into Settings, carrier and find your Network Settings and reset them and then reboot. This should set you up. If you continue to have issues and doesn't work, since you can log in to your account, here is the proper way to send in a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Activation unsuccessful

slusagm — Fri, 04 Jul 2025 22:44:19 GMT

You cannot call at all or just some contacts?

If just some, test to call them by dialing 1 in front of the 10 digits, also try without the 1

And try Reset Network Settings and try sim using another phone

But if you still cannot make it work, ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation unsuccessful

TheSterlinger — Fri, 04 Jul 2025 22:47:13 GMT

Did you remove the previous provider sim card?

Re: Activation unsuccessful

Shey2 — Fri, 04 Jul 2025 23:08:16 GMT

Thank you much I took the physical SIM card it is working NOW..👍🏻🙏🏻🙏🏻😂 I appreciate it

Re: Activation unsuccessful

computergeek541 — Fri, 04 Jul 2025 23:13:12 GMT