topic Re: Not getting verification code from Bank of America in Get Support

Not getting verification code from Bank of America

TorontoNewUser — Fri, 04 Jul 2025 16:29:26 GMT

I moved from the US to Canada and I am having trouble logging into my US bank since I am not getting any verification codes on my Public mobile. I called Bank of America support and they helped me troubleshoot and figure that Public mobile might have blocked messages from the numbers: 692362 and 73981. Can someone help me get those numbers unblocked? Thanks!

Re: Not getting verification code from Bank of America

eddieO — Fri, 04 Jul 2025 16:42:54 GMT

@TorontoNewUser just read something on Reddit where someone was having the same issue a year ago (did not state which carrier they were with). Are you able to click on a link from Bank of America that says something like "didn't get code"? Often times companies will provide alternative options like email or voicemail.

From the Reddit post:
"SMS codes are not available for international phone numbers. Click the "having trouble receiving code" link. It should give you the option to send the code to your email."

Re: Not getting verification code from Bank of America

softech — Fri, 04 Jul 2025 16:42:55 GMT

@TorontoNewUser

Please note that international shortcode text, like 2FA text from US banks, are not guaranteed., it is a hit or miss. Regular international text are ok but not shortcodes. It might work on some providers sometime and experience show it will broke sometime

only Canadian shortcode text found here are guaranteed
https://www.txt.ca/en/current-short-code-programs/

So, it is better to check with your overseas bank and see if you can receive the 2FA using other ways, such as email or authenticator app

Also, if your just ported in your number, regular Canadian shortcode text might delay 3 to 7days. Some banks put the delay on purpose in case of sim fraud

Re: Not getting verification code from Bank of America

Meow — Fri, 04 Jul 2025 17:10:50 GMT

Try to use free voip apps; they might be able to accept international 2FA.

With PM it might be hit and miss as only Canadian senders are guaranteed to work.

Re: Not getting verification code from Bank of America

TorontoNewUser — Fri, 04 Jul 2025 18:50:35 GMT

Thanks everyone for their responses.

When I was on Rogers(and also Fido prior to that), prior to Public mobile, I was able to get 2FA codes. It's only with Public mobile that I'm not getting any messages.

I get codes via email for logging in, but not for any transactions that I need to do. They don't have a voicemail option for receiving codes for transactions.

I also reached out to Public support and they confirmed they can't help here : "Unfortunately with our network, we do not support the short codes messages from the Bank of America."

I'm going to try voip or maybe even porting my number back to Rogers(sigh!). It sucks because I'm really loving the quality of network I get for the price I pay.

Re: Not getting verification code from Bank of America

softech — Fri, 04 Jul 2025 18:59:02 GMT

@TorontoNewUser

Again, by rules, those text won't come, just you got lucky with Rogers

And VoIP carriers usually do not receive most 2FA texts, when Canadian ones.