topic Payment in Get Support

Payment

Karen99 — Fri, 04 Jul 2025 13:18:43 GMT

I have approx 130 in available funds but yet my payment will not go through...any thoughts?

Re: Payment

Handy1 — Fri, 04 Jul 2025 13:20:08 GMT

@Karen99 That’s strange it should have automatically renewed on its own . Maybe contact support to investigate

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

hTideGnow — Fri, 04 Jul 2025 13:22:11 GMT

hi @Karen99

if you have enough money on My Account, renewal should work

try this. Go to My Account using Incognit/private/secret mode, confirm if account is suspended and not renewaed. Then go to Profile page to Report Lost/Stolen phone to suspend the service first. Logout My Account

wait 5 mins, then Go back to My Account using Incognit/private/secret mode and unsuspend the service (cancel Lost/Stolen , and it should trigger a renewal

if that trick didn't work, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Payment

CSA_PM — Fri, 04 Jul 2025 15:45:07 GMT

Thank you for the escalation!

The client has opened a ticket and will be assisted by an agent as soon as possible.