topic Re: Porting from Wind Mobile in Get Support

Porting from Wind Mobile

chnamy_ — Tue, 04 Jan 2022 23:09:38 GMT

Hi, I completed the application to port my cell number from Wind Mobile on Saturday, noon. How long does it take to port my number to Public Mobile?

I've already inserted a PM sim card into my phone.

Thanks

Re: Porting from Wind Mobile

eazybelle — Wed, 09 Nov 2016 01:41:11 GMT

If you had no errors during the process, I would assume you would be ported over by now. Can you make outgoing calls and texts? Can you receive incoming calls and texts? What about browsing the web?

Is your phone unlocked? What phone do you have?

Re: Porting from Wind Mobile

BowChickaBowWow — Wed, 09 Nov 2016 01:39:34 GMT

Welcome to PM!

You will need to provide a few more details here:

Did you get a text message confirming port / activation?
Did you select a PIN?
When you place the SIM in the phone what does it say for the provider (no service or Bell /Rogers / Wind, etc.)?
Is your phone unlocked?

Porting the number should not take long if the prerequisites are there, then again, you could be one of the few users who are running into porting issues just because of "system issues".

Hope that helps.

Re: Porting from Wind Mobile

chnamy_ — Wed, 09 Nov 2016 01:45:48 GMT

I can't make or receive any calls or texts. I'm not connected to Wind or PM cellular network at all.
I have a OnePlus2, been using it for a year.

Re: Porting from Wind Mobile

chnamy_ — Wed, 09 Nov 2016 01:48:30 GMT

I didn't get a text confirming activation.

I selected a PIN when I was filling out information for porting my existing number - is that the same PIN you're talking about?

Re: Porting from Wind Mobile

eazybelle — Wed, 09 Nov 2016 01:51:12 GMT

Sorry but I don't think your port went through. Have you sent a message to the mods? @Mary_M

Re: Porting from Wind Mobile

chnamy_ — Wed, 09 Nov 2016 01:53:42 GMT

I will now! Thanks

Re: Porting from Wind Mobile

eazybelle — Wed, 09 Nov 2016 02:07:47 GMT

Good luck!

What do you mean when you said you "selected" a PIN when you did the port. When you're porting, they ask for your account number and PIN with your current provider. I hope you put the PIN number connected to that account. If you "selected" a "new" PIN that is different, then that is probably why the port didn't go through. However even if you did it right, there still seems to be a chance that ports fail as many others are having issues as well.

Hope you get a response from the mods soon and a quick solution!

Re: Porting from Wind Mobile

chnamy_ — Wed, 09 Nov 2016 03:18:03 GMT

I'm referring to Account Setup when it asks you to create a PIN for account support. It's the first step in Activation.

Re: Porting from Wind Mobile

eazybelle — Wed, 09 Nov 2016 20:36:26 GMT

So the PIN for the activation of a Public Mobile account is different than the PIN for the account of your cell phone provider.

If the two PINs happen to be the same, then it should work. But, if you used the PIN for Public Mobile when porting and the two PINs are actually different, then the port is likely to fail.

Re: Porting from Wind Mobile

computergeek541 — Thu, 10 Nov 2016 07:06:28 GMT

@eazybelle wrote:
So the PIN for the activation of a Public Mobile account is different than the PIN for the account of your cell phone provider.

If the two PINs happen to be the same, then it should work. But, if you used the PIN for Public Mobile when porting and the two PINs are actually different, then the port is likely to fail.

The cell phone companies strongly advise use of account number only as the only piece of information used for porting of phone numbers. I know that the rules state the a few other pieces of information can be used, but to me, it seems as if there are far fewer problems if account number is used and all other fields are left blank. I've been told that by customer service at different carriers and by cell phone store employees on multiple occassions.

Re: Porting from Wind Mobile

Devil_tear — Thu, 10 Nov 2016 10:05:28 GMT

Well during my port I was using my account number but the system would fail it... I used my IMEI and my PIN and the port went through in 10 min, porting from Wind Mobile...

Re: Porting from Wind Mobile

Devil_tear — Thu, 10 Nov 2016 10:15:34 GMT

I don't know if I have to consider myself lucky but everything was flawless for my port from Wind Mobile yesterday afternoon... 🙂

Re: Porting from Wind Mobile

chnamy_ — Thu, 10 Nov 2016 17:14:01 GMT

I only provided my Wind account number in the form, not my PIN.

I still haven't gotten a reply from @Mary_M

The wait for this process to complete is ridiculous, I'm starting to lose my patience - I started this process on Saturday.

I can't even access my Wind account anymore so I can't provide mods with my Wind account number. The only time I typed it up was during the transfer step of the activation process.