topic I was charged my usual monthly subscription after transferring to PC mobile. in Get Support

I was charged my usual monthly subscription after transferring to PC mobile.

Craig10 — Thu, 03 Jul 2025 22:05:39 GMT

Hello,

I recently swapped my number to PC mobile, have been using for over a month and now notice public mobile has charged me for the month. When I log in it says please select your subscription so I'm definitely cancelled

Thanks

Re: I was charged my usual monthly subscription after transferring to PC mobile.

slusagm — Thu, 03 Jul 2025 22:08:04 GMT

if you ported out your number, this should not have happened. But PM will fix the issue quickly, message them.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I was charged my usual monthly subscription after transferring to PC mobile.

hTideGnow — Thu, 03 Jul 2025 22:08:51 GMT

hi @Craig10

we are just customers here, so you will need to ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage