topic Re: Canceling changes done to subscription in Get Support

Canceling changes done to subscription

Cestmoe — Tue, 05 Mar 2024 00:18:36 GMT

2 days ago l opted to change my current plan to a different plan starting on my current plan renew date of March 16. I have changed my mind and want to keep my current plan. How do l cancel the changes?

Re: Canceling changes done to subscription

Handy1 — Tue, 05 Mar 2024 00:21:57 GMT

@Cestmoe In your account go to subscriptions add on page you will see your current plan and upcoming plan with option to cancel the upcoming plan change

Cancel plan change

Re: Canceling changes done to subscription

Sansan — Tue, 05 Mar 2024 00:22:08 GMT

Once you sign in to your My Account, you should show you your current subscription and it shows you what will happen on March 16th. You can click on cancel upcoming changes.

Re: Canceling changes done to subscription

fixin — Tue, 05 Mar 2024 00:23:57 GMT

@Cestmoe - Go to My Account > Subscriptions & add-ons > scroll down till you find this:

Press 'Cancel Subscription Change' and you are finished with the change! You will now keep your same plan!

Re: Canceling changes done to subscription

Cestmoe — Tue, 05 Mar 2024 00:36:57 GMT

That worked. Thank you very much for your help.

Re: Canceling changes done to subscription

Rachel24 — Thu, 03 Jul 2025 20:18:05 GMT

Can I do the cancellation on the same day? or I have to wait till tomorrow?

Re: Canceling changes done to subscription

computergeek541 — Fri, 04 Jul 2025 02:08:01 GMT

@Rachel24 wrote:
Can I do the cancellation on the same day? or I have to wait till tomorrow?

A scheduled plan change can be undone any time you wish.

Re: Canceling changes done to subscription

Rachel24 — Thu, 03 Jul 2025 20:32:50 GMT

Thank you, but I tried many times today, it doesn't let me cancel.

Re: Canceling changes done to subscription

Chalupa_Batman — Fri, 04 Jul 2025 01:26:11 GMT

@Rachel24 wrote:
Thank you, but I tried many times today, it doesn't let me cancel.

To cancel your plan, log into your account and turn off Subscribe. Another way to cancel your account is to port your number to another service provider. If you can't log into your account, contact a CS Agent this way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Side note, any chance we an get an Oracle to move the "Rachel24" conversation to it's own thread? Thanks.

Re: Canceling changes done to subscription

computergeek541 — Fri, 04 Jul 2025 02:07:26 GMT

@Chalupa_Batman wrote:
To cancel your plan, log into your account and turn off Subscribe. Another way to cancel your account is to port your number to another service provider.

That isn't what was being discused in this thread. Please see that a customer wished to undo a scheduled plan change.