topic Retrieve phone number in Get Support

Retrieve phone number

Behrouz123 — Thu, 03 Jul 2025 19:02:20 GMT

How can I retrieve my old phone number?

Re: Retrieve phone number

Chalupa_Batman — Thu, 03 Jul 2025 19:03:32 GMT

@Behrouz123 wrote:
How can I retrieve my old phone number?

If the old phone number is under 89 days, then just place your SIM card into the phone and purchase a plan. If the phone number is over 90 days old, the number is gone and you require a new SIM card and number.

Re: Retrieve phone number

Behrouz123 — Thu, 03 Jul 2025 19:08:21 GMT

I only have esim

Re: Retrieve phone number

Chalupa_Batman — Thu, 03 Jul 2025 19:17:47 GMT

@Behrouz123 wrote:
I only have esim

How long was the account not used? Under 89 Days? If so and as long as the eSIM is still there, just make a payment and you can continue the previous plan. If over 90 days you just need to start a new account with a new eSIM and number sadly.

Re: Retrieve phone number

TheSterlinger — Thu, 03 Jul 2025 19:17:09 GMT

@Behrouz123 did you call the number? Is it active? When was the last time you made a payment?

If you sign in the account online, what is the status of the account? Or call 1855 4public from another phone to hear the status.

If its not gone then you just need to make a payment to resume services.

Re: Retrieve phone number

Behrouz123 — Thu, 03 Jul 2025 19:33:17 GMT

Last night I decided to transfer one of my old number to my public account but I lost my number, and on top of my dashboard shows my new number, now how can I retrieve my primary phone number

Re: Retrieve phone number

Chalupa_Batman — Thu, 03 Jul 2025 19:56:01 GMT

@Behrouz123 wrote:
Last night I decided to transfer one of my old number to my public account but I lost my number, and on top of my dashboard shows my new number, now how can I retrieve my primary phone number

Perhaps you can chat with customer service about it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.