topic Re: late payment in Get Support

late payment

jon7099 — Thu, 03 Jul 2025 15:45:24 GMT

I wasn't able to make a payment with my automatic payment processor because my company is paying me a day late. Now my services are suspended and can't make any phone calls. Whats can I do for today? I can call or text anyone

Re: late payment

hTideGnow — Thu, 03 Jul 2025 15:49:31 GMT

hi @jon7099

login My Account using Incognito/private/secret mode on your browser. There should be a button pop up, Pay and resume services now. Click on it and make payment

if there is no such button , use this link to load enough fund to resume :
https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: late payment

Yummy — Thu, 03 Jul 2025 15:55:57 GMT

If you have credit card on file it would have nothing to do with your late salary pay. Credit card payments (to pay credit C) are usually later, no?

You will have to add funds manually and then pay and service would either resume automatically or you will see 'resume' or similar button.