topic Re: Logging in in Get Support

Logging in

keithjonesyvr — Thu, 03 Jul 2025 15:36:39 GMT

It wants me to subscribe to a plan when I log in. I already have a plan. I cannot access my plan usage. I cannot make a referral to a friend. I recently updated the app , that is when the problems began.

Re: Logging in

hTideGnow — Thu, 03 Jul 2025 15:39:55 GMT

hi @keithjonesyvr

just the system got mixed up and cannot find your My Account with your login. PM support can help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Logging in

keithjonesyvr — Thu, 03 Jul 2025 15:48:58 GMT

I cannot find a direct message to access help

Re: Logging in

hTideGnow — Thu, 03 Jul 2025 15:51:37 GMT

hi @keithjonesyvr

did you use this link?
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437