topic Re: How do I make sense of this usage summary? in Get Support

How do I make sense of this usage summary?

Markus_Wandel — Thu, 03 Jul 2025 21:01:36 GMT

I've been a Public Mobile user since the old rewards scheme, where occasional "gift add-ons" did not expire. For me this was very practical; having a few gigabytes of bonus add-ons in reserve meant I don't run out of data even at the scrimpy 250MB I was subscribed to.

I later got force-switched to the new scheme, and also took the bait for the $19/2GB option. Curious to see how much of that I'm actually using I went online and saw what is below.

Why would it be taking some of my usage off a "reserve" add-on when I have lots of room on my primary, monthly 2GB? And how do I even tell what is a non-expiring add-on from the old days, and what is an expiring one (and when does it expire)?

Re: How do I make sense of this usage summary?

hTideGnow — Thu, 03 Jul 2025 15:01:37 GMT

hi @Markus_Wandel you asked about the 0.29/2GB from the 2GB one time bonus? that is how much you have you since you got the bonus. You could have overused on a month before and they took it off there back then.

for regular monthly, they always use your regular data first, only touch them when the regular data all used. If you use some data today, and check back tomorrow, you will see your regular 2GB goes down further but other "reserverd" data will stay same

Re: How do I make sense of this usage summary?

Chalupa_Batman — Thu, 03 Jul 2025 15:01:39 GMT

@Markus_Wandel wrote:
I've been a Public Mobile user since the old rewards scheme, where occasional "gift add-ons" did not expire. For me this was very practical; having a few gigabytes of bonus add-ons in reserve meant I don't run out of data even at the scrimpy 250MB I was subscribed to.
I later got force-switched to the new scheme, and also took the bait for the $19/2GB option. Curious to see how much of that I'm actually using I went online and saw what is below.
Why would it be taking some of my usage off a "reserve" add-on when I have lots of room on my primary, monthly 2GB? And how do I even tell what is a non-expiring add-on from the old days, and what is an expiring one (and when does it expire)?

Hey @Markus_Wandel

https://myaccount.publicmobile.ca/en/account/overview/usage-details

You can check the detail usage here. If you feel you've never gone over your plans data, you can reach out to a CS Agent and find out why it's coming out of your bonus data.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: How do I make sense of this usage summary?

Markus_Wandel — Thu, 03 Jul 2025 15:03:19 GMT

I was wondering because it says I used 0.51GB this month so of course the assumption was the 0.29GB off the add-on was also used this month. Is that not so?

Re: How do I make sense of this usage summary?

hTideGnow — Thu, 03 Jul 2025 15:05:31 GMT

hi @Markus_Wandel

the 0.51 and the 7GB are the TOTAL of regular + resversed usage. It is confusing

but for your monthly , it is 0.22/2GB, that is the meaningful number

so, you didn't used 0.51 GB this month, you just used 0.22 🙂