topic Re: Voice roaming in US in Get Support

Voice roaming in US

GregSmurf — Thu, 03 Jul 2025 04:35:58 GMT

I have added the 15 day voice roaming plan while in the USA . I can call outbound but I cannot receive calls. When I crossed the border I received a text from “previous carrier”. I then turned down that Sim. My data, text, and outbound voice work. Any ideas about my inbound voice?

Re: Voice roaming in US

BKNS27 — Thu, 03 Jul 2025 06:17:10 GMT

@GregSmurf

Are you connected to AT&T, T-Mobile or Verizon network?

Also what is the make and model of your phone? Your phone will work if it is on the whitelist of phones that will work since 3G has been decommissioned in the USA so switch to VoLTE.

Here is more information:

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Voice roaming in US

GregSmurf — Thu, 03 Jul 2025 13:13:33 GMT

I am connected to T-Mobile and I can make outbound calls. None inbound.

The phone is a Apple iPhone 13 mini.
When You say "switch to VoLTE", do I need to manually select something, or will the Auto 5G work?

Re: Voice roaming in US

hTideGnow — Thu, 03 Jul 2025 13:33:48 GMT

hi @GregSmurf

there is no need to "switch to VoLTE" manually. Your phone is on PM's VoLTE whitelist and the system carrier setting already enabled that for you

Try connect to other US networks, try both Verizon and AT&T and see if it works any better

Re: Voice roaming in US

Chalupa_Batman — Thu, 03 Jul 2025 13:59:34 GMT

@GregSmurf wrote:
I have added the 15 day voice roaming plan while in the USA . I can call outbound but I cannot receive calls. When I crossed the border I received a text from “previous carrier”. I then turned down that Sim. My data, text, and outbound voice work. Any ideas about my inbound voice?

Hello @GregSmurf

With your iphone, VoLTE is automatic. Go into your Settings, Carrier and turn off automatic. You can pick T-Mobile and then exit out of there. Because you only picked a Voice roaming plan, you may not get iMessages and they require data. You may need to go into your settings and change it to SMS instead while you're in the US. Then reboot your phone.

Re: Voice roaming in US

GregSmurf — Thu, 03 Jul 2025 14:10:07 GMT

Re iphone 13 mini

About the 15 day talk and text plan that I added. I'm a user for only 24 hours so far. So, not knowing any better, I added the 15 day talk and text to my Canada-US-Mexico subscription. So, I'm not sure that this 15 day plan is even required. It seems it may not... confirmation would be great from someone else with more than 24 hours of Public Mobile under their belt.

The phone worked great until I got onto the airline (hwy 9 Maine... bad service.)
The outgoing calls from the mall area of Bangor worked great too.

Re: Voice roaming in US

Chalupa_Batman — Thu, 03 Jul 2025 14:47:14 GMT

@GregSmurf wrote:
Re iphone 13 mini

About the 15 day talk and text plan that I added. I'm a user for only 24 hours so far. So, not knowing any better, I added the 15 day talk and text to my Canada-US-Mexico subscription. So, I'm not sure that this 15 day plan is even required. It seems it may not... confirmation would be great from someone else with more than 24 hours of Public Mobile under their belt.

The phone worked great until I got onto the airline (hwy 9 Maine... bad service.)
The outgoing calls from the mall area of Bangor worked great too.

OK. Time out. You already have the Canada US Mexico sub? You don't need to purchase an addon. When you get back to Canada, you can reach out to a CS agent and ask it be credited back to your account.

Side note, go into your Settings and turn on data roaming too. Then reboot. This way data will work along with iMessages and FaceTime and such.

If T-Mobile isn't working as well in certain areas, you can always go back into settings and switch it to Verizon or ATT. See which works best in the area you're in.

Re: Voice roaming in US

GregSmurf — Thu, 03 Jul 2025 15:02:56 GMT

Yes - thanks for the time out, lol; I'm glad to know that the sub *does* include US roaming. I just needed the voice to work. I contacted CS Agent and he indicated that my phone number was not fully ported! He's re-porting the number now. Fingers crossed.