topic Re: No active service in Get Support

No active service

john651 — Thu, 03 Jul 2025 11:22:14 GMT

Changed credit card/ payment accepted/ when I try to make a call ( no active service)

Re: No active service

Sansan — Thu, 03 Jul 2025 11:59:57 GMT

@john651 You pdated the credit card number on file? Did you also click on pay now and resume services?

What is the status of your account when you sign into My Account? Does it show a payment?

Restart your phone.

Re: No active service

john651 — Thu, 03 Jul 2025 13:38:11 GMT

Thanks sansan my payment was accepted and service should be good until end of month. As far as I can tell my service is active on my acct. have restarted my phone no difference.

Re: No active service

Chalupa_Batman — Thu, 03 Jul 2025 13:52:39 GMT

@john651 wrote:
Thanks sansan my payment was accepted and service should be good until end of month. As far as I can tell my service is active on my acct. have restarted my phone no difference.

What phone are you using? Also, if you go into Settings and find Network Settings and reset them and reboot, it should lock on to Public Mobile.

Re: No active service

john651 — Fri, 04 Jul 2025 14:12:00 GMT

Thanks I am using older I phone that I was using with the same sim . Network shows public mobile. Credit card registered and payment is showing on balance Account showing paid . End of the line will have to with another carrier.

Re: No active service

Chalupa_Batman — Fri, 04 Jul 2025 14:28:57 GMT

@john651 wrote:
Thanks I am using older I phone that I was using with the same sim . Network shows public mobile. Credit card registered and payment is showing on balance Account showing paid . End of the line will have to with another carrier.

You say an older iPhone. Which model? According to the VoLTE list, Apple iPhones 8 and above with iOS 16 or better work with the network. With current changes to the 3G network, this may have affected the older iPhone?