topic Change to pick up sim card instead of waiting for the shipping in Get Support

Change to pick up sim card instead of waiting for the shipping

Chichi88 — Thu, 03 Jul 2025 21:03:03 GMT

Hi there, I ordered a sim and chose shipping to my address but it seems take too long so I change my mind, I want to pick up it at the near location, how can I change my choice ?

Re: Change to pick up sim card instead of waiting for the shipping

hTideGnow — Thu, 03 Jul 2025 13:29:45 GMT

hi @Chichi88

you will have to ask PM support agent to help with that.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change to pick up sim card instead of waiting for the shipping

Chalupa_Batman — Thu, 03 Jul 2025 13:47:06 GMT

@Chichi88 wrote:
Hi there, I ordered a sim and chose shipping to my address but it seems take too long so I change my mind, I want to pick up it at the near location, how can I change my choice ?

Hey @Chichi88

The shipment has already been processed. However, here are faster ways to pick up a SIM card.

To get a new SIM card the fastest routes are these. Once you get the card, register it when you sign up. When you get the other SIM card in the mail, keep it as a spare.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Re: Change to pick up sim card instead of waiting for the shipping

Yummy — Thu, 03 Jul 2025 14:23:48 GMT

You cannot go to the store and ask for a SIM if you purchased it through PM site.

Most likely your order has been processed and eventually you will receive SIM by mail. If you are in a rush pick up SIM from the store and keep PM order SIM as a spare.