Account suspended

Aaden — Thu, 03 Jul 2025 05:30:12 GMT

One of my phone account number is got suspended due to creditcard date/year expired. After I updated my credit card expired date. The phone number still cannot call out. Do you know why?

Aaden

Re: Account suspended

softech — Thu, 03 Jul 2025 02:04:01 GMT

@Aaden after you updated the card, you need to make a manual payment to resume service.

Please log back into My Account using Incognito mode, click the button Pay and Resume services if it is there

if it is not there, use this link to load enough fund to resume service.
https://myaccount.publicmobile.ca/en/account/payment/funds/card
After you made the paymet, wait 5 mins and reboot phone

topic Re: Account suspended in Get Support

Account suspended

Re: Account suspended