topic Re: Samsung Galaxy S22 Ultra and VoLTE issue. in Get Support

Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Wed, 02 Jul 2025 05:43:47 GMT

S22 Ultra users having issue with VoLTE switch, not showing up, on the Mobile Network settings? I've gone back and forth with CS Agents and did some testing to finally arrive at a hopeful solution: changing my old SIM card. But unfortunately, it's Canada Day and all stores are closed. Please share some thoughts on whether the above would work. My other option is to exchange my new phone for a more VoLTE-friendly model. If nothing works, then it would be a sad goodbye to my beloved PM.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

softech — Tue, 01 Jul 2025 22:18:09 GMT

@EdSA821 The VOLTE toggle is hidden on purpose by the carrier, but it is enabled and work on S22 series. You don't have to manually turn it on. I have a S22 and VoLTE works

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 22:22:55 GMT

Does carrier mean Samsung or PM? My issue is that I have spotty reception or none at all, inside and outside the house, since switching from Pixel 3a to SG S22 Ultra. Will a new SIM card, as recommended by CS, solve my problem?

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

umnikke8 — Tue, 01 Jul 2025 22:28:53 GMT

The more important question is whether VoLTE is working or not, if you make a call does the connection stay on LTE or drop to 3G? If it's staying on LTE, VoLTE is working and it doesn't really matter if there a control to switch it on.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

softech — Tue, 01 Jul 2025 22:29:33 GMT

@EdSA821 it's PM hiding the toggle, but I assure you that it is enabled

With your reception issue , try Reset Network Settings and see if it helps. If not, you will have to continue working with PM support and ask them to re-provision the account on the system

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 22:36:32 GMT

I tested just now, and the LTE stayed up the whole time. I just can't play YouTube when I'm gardening outside. Thanks for the tip, at least one key factor is solved.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 22:39:55 GMT

Where do I find "Reset Network Settings"?

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

hTideGnow — Tue, 01 Jul 2025 22:44:03 GMT

hi @EdSA821

To reset network settings on a Samsung Galaxy S22, navigate to Settings > General management > Reset > Reset network settings. Then, tap Reset settings and confirm by entering your PIN or password if prompted.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

softech — Tue, 01 Jul 2025 22:47:18 GMT

@EdSA821 for YouTube issue, first Reset Network Settings if you have not done so yet

If you did and not resolving the issue, uninstall and reinstall YouTube app with a reboot in between

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 22:47:37 GMT

I found it, but the warning seems frightening. I hope I can bring this to a professional technician.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

hTideGnow — Tue, 01 Jul 2025 22:51:01 GMT

hi @EdSA821 you might really need the Eeser Network Settings to resolve the problem

as long as you are clicking Reset "Network Settings" and not other choices, you are good. Just beware your saved Bluetooth and Wi-Fi connections will be cleared too and you just need to add the wifi and Bluetooth connections back after.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

softech — Tue, 01 Jul 2025 22:53:06 GMT

@EdSA821 if you just joined PM, make sure your other provider's sim card is removed, or if the old provider sim is esim, disable it

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 23:10:42 GMT

I just did. But nothing seems to happen, after clicking the button, probably 3 or 4 times. I restarted, I noticed, the network changed from LTE to 5G. I'm going outside to test for any improvement. Thanks!

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

hTideGnow — Tue, 01 Jul 2025 23:11:04 GMT

hi @EdSA821 the Reset is to cleanup any device network cache

so what still not work?

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 23:21:27 GMT

I still can't get reception, sometimes even EMERGENCY CALL ONLY. Maybe the reset didn't happen, or worse, my S22 is faulty. I paid $550 for the phone. 🙁

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

hTideGnow — Tue, 01 Jul 2025 23:30:01 GMT

hi @EdSA821 if it is a phone you just got, it could be a problem

did it show not connected to the network at all? check if the phone is blacklisted (your phone has 2 IMEIs enter both IMEIs to check)

https://www.devicecheck.ca/check-status-device-canada/

if it shows both IMEIs are clean, test the phone with another working sim card

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Tue, 01 Jul 2025 23:37:12 GMT

IMEI: Your device HAS NOT been reported lost or stolen and is not currently on the national blacklist.
No Internet connection! 😐

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Wed, 02 Jul 2025 00:03:43 GMT

It's working now, but still slow for a newer phone. Would changing the SIM card be a viable solution/improvement? I'm on and playing YouTube at the same time.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

EdSA821 — Wed, 02 Jul 2025 02:02:52 GMT

Unfortunately, the reception is still unstable. I walked around outside, and there were spots where LTE weakened, and reception died out and then came back online in other areas. This S22 Ultra is a huge disappointment! I hope Samsung and PM find us a final solution. I probably will get back to using my old Pixel 3a and keep the S22 as a back up and hopefully get to use it in the future when the network system becomes more reliable.

Re: Samsung Galaxy S22 Ultra and VoLTE issue.

hTideGnow — Wed, 02 Jul 2025 02:15:59 GMT

hi @EdSA821 S22 should be good. Ask PM support agent to refresh the account and it could help

and if this is a phone you just got, check with another sim card to confirm if it is the phone itself

and of course, make sure you update to the latest OS, Android 15 UI 7