topic Re: Phone down in Get Support

Phone down

Darr4545 — Wed, 02 Jul 2025 21:50:41 GMT

My phone cane out last night bit there was a problem with my credit card.and now I'm trying g to pay foe the phone and it won't let me.why do this company have to be so hard to deal with.this is getting very frustrating..well they try and run the card again on there own.or should.i just switch company's. I'm not goin to keep haven this run around.i also got.locked out of my old email it was hacked and taken over.should I give my new one?

Re: Phone down

Chalupa_Batman — Wed, 02 Jul 2025 21:55:17 GMT

@Darr4545 wrote:
My phone cane out last night bit there was a problem with my credit card.and now I'm trying g to pay foe the phone and it won't let me.why do this company have to be so hard to deal with.this is getting very frustrating..well they try and run the card again on there own.or should.i just switch company's. I'm not goin to keep haven this run around.i also got.locked out of my old email it was hacked and taken over.should I give my new one?

Public Mobile has had issues for the last few weeks with the payment system. Fastest way to get back up and running is to head to Shoppers Drug Mart and pick up a voucher. Dial 611 from your phone and upload it and make the payment. You'll be up right away. Then contact CS Agents to change your email and you can log in and try to change CC.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Phone down

Handy1 — Wed, 02 Jul 2025 21:54:12 GMT

@Darr4545 Wouldn’t hurt to use new email but if you can’t get logged in you can ask support to help you proceed

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone down

Darr4545 — Wed, 02 Jul 2025 21:59:36 GMT

That be a great way to do it if I remembered my password.what I'm putting in I use for everything but says it's the wrong password.

Re: Phone down

Darr4545 — Wed, 02 Jul 2025 22:01:38 GMT

I'm actually in my wife's account right because I can't sign into my own.there should be a easier way for people to get thing resolved other then having to be on line all day to try and figure this out

Re: Phone down

Handy1 — Wed, 02 Jul 2025 22:06:54 GMT

@Darr4545 Your not wrong , it’s certainly not very intuitive system to get help that’s for sure . But I guess some will say it’s the price we pay to have few low cost plan option without jumping through hoops to get a phone plan deal . Best of luck hope you get things sorted out quickly

Re: Phone down

hairbag1 — Wed, 02 Jul 2025 22:15:44 GMT

@Darr4545 wrote:
That be a great way to do it if I remembered my password.what I'm putting in I use for everything but says it's the wrong password.

If you were to get payment vouchers as suggested, you then just dial 611 with your cell to add those vouchers to your account and then you can RESUME service.

Re: Phone down

Darr4545 — Wed, 02 Jul 2025 22:23:49 GMT

Yes it would be.but as I stated already. It's saying I'm using the wrong code to even call into 611

Re: Phone down

CSA_PM — Wed, 02 Jul 2025 22:27:52 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone down

Darr4545 — Thu, 03 Jul 2025 00:34:31 GMT

Thanks so.much.i appreciate your help.all fixed up.