topic Re: eSim not working in Get Support

eSim not working

malia_kirk — Wed, 02 Jul 2025 19:45:40 GMT

I just purchased the $29 a month plan this afternoon, but the eSim is not working on my phone. It is a Google Pixel 8, and when I put in the IMEI info, Public Mobile said it was compatible.

When I go to connect to my data it just says "no connection" and that my eSim is unavailable. The really frustrating thing is that I can't even log into my account because it wants to send a verification code to my new phone number, which I can't access because the eSim isn't working.

I've tried restarting my phone multiple times, reinstalling the app, and resetting network settings but nothing seems to have worked. Any suggestions?

Re: eSim not working

Sansan — Wed, 02 Jul 2025 19:59:37 GMT

@malia_kirk

Did you remove your previous eSIM? Reach out to agent for help at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSim not working

malia_kirk — Wed, 02 Jul 2025 20:01:21 GMT

Yes, I did. I'll try reaching out to an agent.

Re: eSim not working

hTideGnow — Wed, 02 Jul 2025 20:01:42 GMT

hi @malia_kirk that might not be an eSIM compatibility issue

is the PM eSIM installed in the phone already? make sure the old sim card is removed or old eSIM is disabled. Then make sure PM eSIM is enabled and set as Primary, try Reset Network Settings

if still fails, PM support agent can help. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSim not working

CSA_PM — Wed, 02 Jul 2025 21:53:56 GMT

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage