topic Re: Number not porting out in Get Support

Number not porting out

Dianereed_99 — Wed, 02 Jul 2025 16:53:49 GMT

I was in Rogers. Sent a port request. Replied Yes right away but Rogers says Public Mobile appears to be blocking the port. Account is active, replied within 90 minutes and they tried 4 times from the Rogers store. Went to Telus. Told to put in a case file on Community Support.

Re: Number not porting out

hTideGnow — Wed, 02 Jul 2025 16:55:50 GMT

hi @Dianereed_99

Telus store won't help with PM issue

please check with PM support by submitting ticket.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number not porting out

computergeek541 — Wed, 02 Jul 2025 17:03:44 GMT