topic Login issue in Get Support

Login issue

Gurdeep313 — Wed, 02 Jul 2025 15:27:19 GMT

I am using public mobile since many years with active login account but now whenever i try to open my login account it is showing as i am registering login first time by asking sim number , subscription , name and so many things. Please restore my login back to normal . Please provide me account number related to my phone number xxxxxxxxxxx and email- xxxxxxxxxxxxxxx

Re: Login issue

hTideGnow — Wed, 02 Jul 2025 13:38:27 GMT

hi @Gurdeep313

if your service is still working, no worries about the error, just the login id an issue. PM support can help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Login issue

Meow — Wed, 02 Jul 2025 13:46:02 GMT

Please remove your number and email from a public forum!

Use clean browser, incognito mode, use computer, clear cache. It could be just a caching issue if your service is still active.