topic Re: Is Call Forwarding-No Reply funtional ? in Get Support

Is Call Forwarding-No Reply funtional ?

TechsMex — Wed, 02 Jul 2025 00:44:28 GMT

CS_Agent says it is .. but I can't get it to work.

Also, with every command attempt or cancel attempt I get the message .. "Call forwarding when no reply for All Basic Services Connection problem or invalid MMI code"

Does this indicate an issue ?

Thx

Re: Is Call Forwarding-No Reply funtional ?

Sansan — Wed, 02 Jul 2025 00:53:42 GMT

@TechsMex from my understanding calling Forwarding has not worked for years.

But unconditional forwarding should work.

https://www.publicmobile.ca/en/get-help/articles/call-forwarding?_gl=1*lul0zl*_gcl_aw*R0NMLjE3NDI5NDAwMTcuQ2owS0NRandxSW1fQmhEbkFSSXNBS0JZY212WktFQnh0T0Q4Y1Z3RzF4MTFkZXNFcHpPeDF5OGZPRTFUaDBPQ0xkM2ROQURkSjUtNGZod2FBbnloRUFMd193Y0I.*_gcl_dc*R0NMLjE3NDI5NDAwMTcuQ2owS0NRandxSW1fQmhEbkFSSXNBS0JZY212WktFQnh0T0Q4Y1Z3RzF4MTFkZXNFcHpPeDF5OGZPRTFUaDBPQ0xkM2ROQURkSjUtNGZod2FBbnloRUFMd193Y0I.*_gcl_au*MjEzOTgzNTg5OS4xNzM5NTAwNzc1LjE2NDcyNDM5OTcuMTc0Mzk1NDMwMi4xNzQzOTU0MzAy*_ga*NjM5NTU4NTYyLjE3MTAzNzM0MTk.*_ga_5Q4XYYJ879*MTc0NDUwOTY4MC4yOTIuMS4xNzQ0NTA5NzI5LjExLjAuMA..

Re: Is Call Forwarding-No Reply funtional ?

hTideGnow — Wed, 02 Jul 2025 00:54:52 GMT

hi @TechsMex

from couple posts, look like Conditional forwarding might not work again. It used to work for phones that are on PM's VoLTE whitelist but it looks like that is not true anymore

Test it yourself. If you have the same problem, ask PM agent to help and let us know if they can fix it for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Is Call Forwarding-No Reply funtional ?

Grinch — Wed, 02 Jul 2025 02:33:30 GMT

I use this. Works all the time. PM cell to another PM cell.

If activation or deactivation works you will hear a tone.

Re: Is Call Forwarding-No Reply funtional ?

TechsMex — Wed, 02 Jul 2025 02:31:13 GMT

CS_Agent said No Reply is working , but he told me to use *67* which is the code for BUSY, still waiting for his reply.

Thx

Re: Is Call Forwarding-No Reply funtional ?

TechsMex — Wed, 02 Jul 2025 02:37:58 GMT

Thanks, I submitted a ticket(s) starting yesterday .. haven't gotten very far yet .. also trying to find out if that message that comes up after each forwarding/cancelling is normal or is indicating a problem .. Thx

Re: Is Call Forwarding-No Reply funtional ?

TechsMex — Wed, 02 Jul 2025 02:44:38 GMT

" If activation or deactivation works you will hear a tone. " Unconditional is not useful for me but I will try it to see if it works or I still get the message i mentioned