topic logging on in Get Support

logging on

zz9 — Wed, 02 Jul 2025 00:44:10 GMT

When I attempt to log onto MyAccount it just keeps refreshing the page but i am unable to enter my userid and password.

Re: logging on

porcupine — Wed, 02 Jul 2025 00:51:56 GMT

Hello click on the envelope ✉️ in the bottom right corner to get help and follow the prompts

Re: logging on

Chalupa_Batman — Wed, 02 Jul 2025 00:58:46 GMT

@zz9 wrote:
When I attempt to log onto MyAccount it just keeps refreshing the page but i am unable to enter my userid and password.

Hello @zz9

The Public Mobile website has known cache issues. Go into your browser settings, find cache, clear lifetime of cache and restart browser. Then use Incognito mode and try again.

FYI @porcupine you can't create a ticket with the chatbot if you can't log in to your account. 🙂

Re: logging on

hTideGnow — Wed, 02 Jul 2025 01:01:03 GMT

hi @zz9

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage