topic Re: Detailed Monthly Usage Summary in Get Support

Detailed Monthly Usage Summary

Yongzhongchen — Wed, 02 Jul 2025 05:43:14 GMT

Hello

Does Public Mobile provide a n invoice with detailed Monthly Usage Summary like fido etc showing account holders name, address, phone number, and incoming and outgoing calls in PDF format?

I can only find a very basic excel file with very minimum details that could be manually updated...

Re: Detailed Monthly Usage Summary

TheSterlinger — Wed, 02 Jul 2025 00:33:08 GMT

No, they don't provide this sort of information. None of the information you provide such as name, address is verified by PM.

You can ask and see if they will provide a customize one for you, however I highly doubt it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Detailed Monthly Usage Summary

hTideGnow — Wed, 02 Jul 2025 00:34:58 GMT

hi @Yongzhongchen the invoice itself is the simple one and you can download it yourself from My Account 's Payment History page

for detailed usage, you can download it yourself from My Account's Usage History page