topic Re: Why I can't access my account? in Get Support

Why I can't access my account?

amie123 — Tue, 01 Jul 2025 21:50:05 GMT

After I did the login, the page didn't show any of my info and account details. When i press "My Account" it just brings back to the login page again. What is going on?

Re: Why I can't access my account?

NDesai — Tue, 01 Jul 2025 21:56:55 GMT

@amie123 Have you tried using the Public Mobile app? Also, try using incognito/private browsing mode.

Re: Why I can't access my account?

karli96 — Tue, 01 Jul 2025 21:59:14 GMT

Sometimes there's a glitch in the system, things I tried in the past that worked were:

1. Use a different browser

2. On the existing brower, clear all cookies and caches stored for the public mobile website. Or try using the incognito mode.

3. Occasionally the website undergoes maintenance without announcing it. You just have to come back another time.

Re: Why I can't access my account?

hTideGnow — Tue, 01 Jul 2025 22:00:27 GMT

hi @amie123 maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Why I can't access my account?

amie123 — Tue, 01 Jul 2025 22:05:55 GMT

I did use private browser, app and everything to get myself login. however, it still unsuccessfully! i just need my account number.

Re: Why I can't access my account?

Dunkman — Tue, 01 Jul 2025 22:11:38 GMT

@amie123 wrote:
I did use private browser, app and everything to get myself login. however, it still unsuccessfully! i just need my account number.

@amie123

Try a different web browser. Or even a different device to login.