topic Re: no call no sms in Get Support

no call no sms

galenthurber — Tue, 01 Jul 2025 19:14:08 GMT

No way to troubleshoot.

Re: no call no sms

hTideGnow — Tue, 01 Jul 2025 19:17:38 GMT

hi @galenthurber new activation or existing customer?

try reboot phone and reset network settings

try your sim on another phone.

if same, ask PM support agent to help. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no call no sms

galenthurber — Tue, 01 Jul 2025 22:27:49 GMT

Existing member

1900

700

800 mhz bands detected

Re: no call no sms

galenthurber — Tue, 01 Jul 2025 22:29:00 GMT

850

Re: no call no sms

galenthurber — Thu, 03 Jul 2025 15:15:13 GMT

asked support and when I can get access to my tickets without receiving errors, support says I should buy a new phone. My wife has the same phone and PM plan, same location same variety of cell bands tested, her's works my does not. Facepalming here. Do better

Re: no call no sms

hTideGnow — Thu, 03 Jul 2025 15:20:47 GMT

hi @galenthurber

what phone you have?

Re: no call no sms

galenthurber — Thu, 03 Jul 2025 17:58:17 GMT

Galaxy s8

Re: no call no sms

galenthurber — Fri, 04 Jul 2025 15:36:24 GMT

Calling is back, thats getting there