topic Re: New user in Get Support

New user

Pudd — Tue, 01 Jul 2025 15:23:37 GMT

They took payment but I’m not set up and didn’t get a QR code. I need help please

Re: New user

Handy1 — Tue, 01 Jul 2025 15:25:38 GMT

@Pudd

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

New in town

Pudd — Tue, 01 Jul 2025 15:26:25 GMT

Activation not complete but they took my money and I don’t get a QR code

Re: New user

hTideGnow — Tue, 01 Jul 2025 15:28:38 GMT

HI @Pudd

did you use the PM app yet?

sound like you have only used the browser to activate and has not get to the PM app step yet. Download PM app from app store and login and complete the activation

if you already using PM app and got to Step 6 and still have trouble, ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New user

CSA_PM — Tue, 01 Jul 2025 15:33:42 GMT

Hello @ Pudd,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage