topic Re: Cancel My Deceased Father's Account in Get Support

Cancel My Deceased Father's Account

DaveLM709 — Tue, 01 Jul 2025 15:03:00 GMT

Can Some one Contact me to Cancel my Deceased Fathers account Please. I am one of his Executors and your Phone System is quite Frustrating if you do not know the Log in information or the ability to speak to a live agent

Re: Cancel My Deceased Father's Account

Handy1 — Tue, 01 Jul 2025 15:05:59 GMT

@DaveLM709 Sorry for your loss , you can ask support to help but also note that when you notify the bank of his passing the credit card he used will no longer work and therefore won’t be charged again .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel My Deceased Father's Account

Dunkman — Tue, 01 Jul 2025 15:09:31 GMT

@DaveLM709

Sorry to hear about your loss. Unfortunately, customer service with Public mobile is not live (ie. no call centre or live chat).

If the credit card used for pre-authorization is cancelled/inactive, then the plan will become inactive at the next payment cycle. Once suspended over 90 days, the account will be permanently closed.

I will try to escalate your post with CK_PM. They will contact you via private message. You probably will need to provide proof about your situation for them to close the account. Usually will be in contact within 30-60 minutes.

Re: Cancel My Deceased Father's Account

CSA_PM — Tue, 01 Jul 2025 15:23:24 GMT

Thank you for reaching out, and our sincere condolences for your loss.

As mentioned by @Handy1, in order to proceed, please contact a Public Mobile customer support agent directly via private message.

Let us know if you need help with how to send a private message.

Re: Cancel My Deceased Father's Account

hTideGnow — Tue, 01 Jul 2025 15:23:45 GMT

HI @DaveLM709

sorry for your lost.

if you are cancel the credit card used for the PM payment, cancel it early then. Once the card is cancelled, PM cannot charge anymore and the account will go into suspended state at the end of the current cycle, then it will be closed after another 90 days. So, no need to do anything on PM side if the credit card is going to be cancelled

Re: Cancel My Deceased Father's Account

DaveLM709 — Tue, 01 Jul 2025 15:50:09 GMT

The Billing goes to my Card not his

Re: Cancel My Deceased Father's Account

DaveLM709 — Tue, 01 Jul 2025 15:50:53 GMT

The Billing goes to my Card not his

Re: Cancel My Deceased Father's Account

hTideGnow — Tue, 01 Jul 2025 15:51:50 GMT

hi @DaveLM709

See if PM support can still help., maybe they can help you to login his account and disable the Autopay , or maybe they can simply remove the card from the account for you.

If not, a quick way to "cancel" the account is to call your credit card and ask for a charge back then. With a Chargeback, the account would be immediately suspended and will be closed after 90 days

Re: Cancel My Deceased Father's Account

Chalupa_Batman — Tue, 01 Jul 2025 17:26:55 GMT

@hTideGnow wrote:
hi @DaveLM709
See if PM support can still help., maybe they can help you to login his account and disable the Autopay , or maybe they can simply remove the card from the account for you.
If not, a quick way to "cancel" the account is to call your credit card and ask for a charge back then. With a Chargeback, the account would be immediately suspended and will be closed after 90 days

Sorry I'm late to this conversation. First, my condolences. Second, I understand there's an unwritten rule that once the @CSA_PM replies in a thread, us customers stop and walk away and allow her to do her thing. Lastly, the reason I wanted to interject, and this is in no disrespect to @hTideGnow as that would be something I'd suggest as well, I just wanted to say that if you yourself are a customer with Public Mobile and you pay your invoice with the same credit card, that can cause problems for you as well. So before you choose that option, make sure you are aware that moving forward for one full year you will have to pay your bill with vouchers and will not be able to use your credit card to pay for your account. If you both are on the same credit card, you want to for sure work with Public Mobile to resolve it and use the advice above as a last resort.