topic no service in Get Support

no service

BMS — Tue, 01 Jul 2025 05:28:18 GMT

?to chat with an actual aagand How do weccount. We just signed up for Public Mobility Today. We can receive calls, but when we try to call out, it says no network connection. When we try to create a ticket, it says we need to enter a user name. It never asked us to set up a user name when we created an

Re: no service

CharlieWhisky — Tue, 01 Jul 2025 02:33:26 GMT

Hi, if you are porting a number from your old provider you must answer YES within 90 minutes to approve the transfer, after install the Public Mobile SIM and restart your phone.
If you require support send a private message to a agent with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_agent will reply to your Community inbox within 2 to 4 hours.

Re: no service

computergeek541 — Tue, 01 Jul 2025 20:52:04 GMT

@CharlieWhisky wrote:
Hi, if you are porting a number from your old provider you must answer YES within 90 minutes to approve the transfer, after install the Public Mobile SIM and restart your phone.

The customer is unable to make outgoing phone calls. The inability to make outgoing calls isn't related to number porting.

Re: no service

BMS — Tue, 01 Jul 2025 21:02:27 GMT

We did respond yes to the email from telus, still can not make calls?

Re: no service

BMS — Tue, 01 Jul 2025 21:04:24 GMT

Every time we try to make a call, it says mobile network not available

Re: no service

hTideGnow — Tue, 01 Jul 2025 21:07:26 GMT

hi @BMS

if you cannot make calls , it is not a porting issue but the problem with the setup. PM support agent can help to fix

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no service

CharlieWhisky — Tue, 01 Jul 2025 21:11:41 GMT

Hi, what model of phone do you have?

Are you using physical or eSIM

If eSIM in cellular settings make sure that ‘Turn On This Line’ is selected, reboot your phone.

Re: no service

BMS — Tue, 01 Jul 2025 21:24:56 GMT

E sim Samsung fold phone. Can receive calls and texts but can not make calls

Re: no service

BMS — Tue, 01 Jul 2025 21:26:51 GMT

One problem is we have several emails going with different public people, can we please get on a chat with you so we can exit out of emails and talk with one person?

Re: no service

CharlieWhisky — Tue, 01 Jul 2025 21:30:58 GMT

Support is online only but you can contact a Public Mobile agent by private message with this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

BMS — Tue, 01 Jul 2025 21:34:16 GMT

I have tried that link over and over, it does not take me to a person

Re: no service

CharlieWhisky — Tue, 01 Jul 2025 22:22:07 GMT

You need to write a private message to CS_Agent and explain the problem. They will reply in community inbox within 2 to 4 hours: