topic Re: Port Reauthorization in Get Support

Port Reauthorization

MW09 — Mon, 30 Jun 2025 23:19:37 GMT

Hello,

Need some help with port re authorization after missing my porting request text. I have recently verified with my previous provider and just need some on Public mobile's side to validate this for me.

Thanks

Re: Port Reauthorization

TheSterlinger — Mon, 30 Jun 2025 23:27:47 GMT

@MW09

I will send you another message with the phone number to call. You have to put back the original SIM card in your phone to receive the SMS.

Re: Port Reauthorization

BKNS27 — Mon, 30 Jun 2025 23:44:09 GMT

@MW09

If you missed the 90 minutes window or missed the confirmation text from your previous carrier.

You need to contact a CS_Agent to contact your previous carrier to resend the confirmation text to you.

You contact an agent by clicking on the Chat icon and type in Submit a Ticket or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Your old SIM should still be working in the meantime and to receive the confirmation text.

Re: Port Reauthorization

MW09 — Mon, 30 Jun 2025 23:48:33 GMT

Hello, I do not have the previous sim in the phone so I cannot recieve texts or calls. Also I have multiple chats in my inbox so im not sure which chats to reply to at this point

Re: Port Reauthorization

BKNS27 — Mon, 30 Jun 2025 23:55:58 GMT

@MW09

You need the previous SIM in your phone to reply to the text and your previous account must also be active to port your number over.

If your previous carrier is Telus or Koodo. You can contact an agent with the Telus/Koodo account number to help your port your number over to PM.

If your previous carrier is not Telus/Koodo. You need to contact your previous carrier and purchase and activate another SIM.

Your last option if you don’t want to purchase another old SIM…pick a new number.

All your chat is on this Community forum.

Re: Port Reauthorization

MW09 — Tue, 01 Jul 2025 00:03:02 GMT

"If your previous carrier is not Telus/Koodo. You need to contact your previous carrier and purchase and activate another SIM."

This is a different answer than what I got from my previous provider which is Lucky Mobile. They said that if I could verify my identity with them, they could initiate a port authorization, which then requires Public to (i guess) accept the authorization.

If I did want a new number, how would i go about doing that?

Re: Port Reauthorization

BKNS27 — Tue, 01 Jul 2025 00:09:18 GMT

@MW09

Best to contact a CS_Agent to help you since Lucky is part of Bell. I don’t think PM will verify but worth a try or help you pick a new number since porting your old number is not completed.

We are a members like you helping other members.

Re: Port Reauthorization

BKNS27 — Tue, 01 Jul 2025 00:18:10 GMT

@MW09

FYI, CS_Agent will reply back to you under Messages section located by clicking on your avatar top right.

Re: Port Reauthorization

TheSterlinger — Tue, 01 Jul 2025 00:22:03 GMT

If Lucky said they will verify you and manually confirm the port then that's good, you wouldn't need to get a new number. Just contact PM first at the link provided.