topic Re: Help with password resetting in Get Support

Help with password resetting

Hantheban1989 — Tue, 04 Jan 2022 23:09:30 GMT

Hi,

I've forgotten my password and I'm not receiving any link to reset my password when I fill out the form.

I need to make a payment for my account to stop being suspended so pretty frustrated I can't access it! Thanks so much!

@CS_Agent

Re: Help with password resetting

LEGO — Mon, 11 Jun 2018 02:02:53 GMT

@Hantheban1989

You can make a payment with credit card or payment voucher by dialing *611 from your phone.

For your password, you will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Help with password resetting

Hantheban1989 — Mon, 11 Jun 2018 02:04:23 GMT

Thank you so much! ❤️

Re: Help with password resetting

Acekiller — Mon, 11 Jun 2018 17:18:48 GMT

you can also load your account using the real time payment voucher at a retailer. all they need is your phone number.

Re: Help with password resetting

Linnie — Mon, 11 Jun 2018 17:25:46 GMT

Hello,

I also need help with password resetting. The link did not work and now I am locked out of my account.

Thanks!

Re: Help with password resetting

LEGO — Mon, 11 Jun 2018 17:27:30 GMT

@Linnie Please, contact Moderators_Team as indicated in my above post.

Re: Help with password resetting

Linnie — Mon, 11 Jun 2018 17:36:15 GMT

Thanks @LEGO, I did but haven't heard back yet, which is why I posted.

Re: Help with password resetting

CS_Agent — Mon, 11 Jun 2018 17:57:19 GMT

@Linnie, I'm sorry to read about your issue and will definitely assist you with this matter. Please check your mailbox, I just sent you a private message.

Cheers,

Aïssata

Re: Help with password resetting

nkhan66 — Sat, 16 Jun 2018 13:36:59 GMT

Please help me to sign in my account

Re: Help with password resetting

Anonymous — Sat, 16 Jun 2018 13:41:20 GMT

Hi @nkhan66, in order to reset your password, you will need to contact the moderator team via private message.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Help with password resetting

coul0049 — Mon, 30 Jul 2018 19:58:13 GMT

I'm not getting a response either. Sent a private message to the mods using the same link, but no response. I cannot log into my account and password reset was attempted hours ago, no email received.

Re: Help with password resetting

Anonymous — Mon, 30 Jul 2018 20:00:11 GMT

@coul0049: It can take up to 48 hours for them to respond. Alas.

For some unknown reason they seem to like this constant pestering from customers to reset their password rather than fixing the dang thing.

Re: Help with password resetting

jandicho — Fri, 03 Aug 2018 23:21:00 GMT

Moderators_Team - I've tried several times to reset my password. I do not receive the email with link for a few days and by the time I open the email, the link has expired. This is beyond frustrating. I need to reset my password.

Re: Help with password resetting

jwestacott — Sat, 04 Aug 2018 00:46:35 GMT

I find it hillarious that if you click the question mark for support and click the See Wait Time button that it tells you everything is trending well and you should be contacted in an hour or two but all over this forum people are reporting waiting for a couple days without a response. More bold faced lies from Public Mobile.

Re: Help with password resetting

matbasm — Sat, 04 Aug 2018 00:56:48 GMT

@jandicho, The only way to get your password reset is to contact the moderators via private messag, and ask them to do it for you.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Help with password resetting

Goulbosh — Thu, 08 Nov 2018 00:34:44 GMT

Hello

I need help in resetting my password. When i try to reset my password and submit my email. the page times out and doesnt move forward to the next step. Is it possible to delete my account so that i can re register my number.

I have been trying for weeks and nothing has changed.

- Upset customer

Re: Help with password resetting

CS_Agent — Thu, 08 Nov 2018 17:05:56 GMT

Hi @Goulbosh,

We've received your PM and will get back to you shortly.

Best,

Syed

Re: Help with password resetting

preciousme — Thu, 08 Nov 2018 18:47:50 GMT

I have many times to get a new password link with no luck. This is frustrating and your stupid system won't recognize my email address?

Re: Help with password resetting

stonechucker — Thu, 08 Nov 2018 18:55:46 GMT

@preciousme, please send a private message via the envelope icon in the upper right corner of this page, to the Moderator_Team account. You'll need to send your phone number and PIN, and account number if you know it would also help.

Describe in complete detail the issue you are having. Response times are around 48-72 hours (approximately)