topic Re: Sim Card Refund in Get Support

Sim Card Refund

gtclam — Mon, 30 Jun 2025 18:30:52 GMT

I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.

Re: Sim Card Refund

Chalupa_Batman — Mon, 30 Jun 2025 18:33:09 GMT

@gtclam wrote:
I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.

Hello @gtclam

That's very simple. Just reach out to a CS Agent and show them a copy of the invoice you paid. They will gladly credit your account. Just sign up, get everything going and when you log into your account, here's how to reach Customer Service.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Sim Card Refund

hTideGnow — Mon, 30 Jun 2025 18:34:13 GMT

hi @gtclam

sim card is usually a non-refundable item. But check with PM, if you waited too long for the delivery, you have an argument and PM support might be willing to provide you a credit

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Sim Card Refund

gtclam — Mon, 30 Jun 2025 19:03:06 GMT

Dear Sir/Madam,

I subscribed the plan yesterday. My husand had a live chat with your representative about the sim card issue. While I tried to pick it the sim card from a Telus Shop in Richmond Centre in Richmond BC, the online system does not allow me to do so. I was forced to order the sim card which will be sent to me via post office. After that, I had a live chat with a representative online. He told me that I could purchase a sim card in physical Telus of Kooda Shop and ask for refund of the sim card that I ordered online.

Please credit the cost of the sim card to my account as soon as possible. If you have any questions, please feel free to contact me. Thank you for your attention.

Re: Sim Card Refund

computergeek541 — Mon, 30 Jun 2025 19:03:10 GMT

Re: Sim Card Refund

computergeek541 — Mon, 30 Jun 2025 19:04:41 GMT

@gtclam wrote:
I subscribed the plan yesterday. My husand had a live chat with your representative about the sim card issue. While I tried to pick it the sim card from a Telus Shop in Richmond Centre in Richmond BC, the online system does not allow me to do so. I was forced to order the sim card which will be sent to me via post office. After that, I had a live chat with a representative online. He told me that I could purchase a sim card in physical Telus of Kooda Shop and ask for refund of the sim card that I ordered online.
Please credit the cost of the sim card to my account as soon as possible. If you have any questions, please feel free to contact me. Thank you for your attention.

Public Mobile doesn't have live chat for customer service, but as you've been told by Public Mobile to ask for a credit, you'll need discuss this with them. I've escalated the case so that a customer support agent will contact you.

Re: Sim Card Refund

gtclam — Mon, 30 Jun 2025 19:15:31 GMT

I chat with someone online and answered my questions and communicated with me. I don't think it was AI. Please check with the chat history.

Re: Sim Card Refund

hTideGnow — Mon, 30 Jun 2025 19:19:50 GMT

hi @gtclam

unless you are exchanging message with PM @CS_agent via Community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

other are just AI chat

Re: Sim Card Refund

CSA_PM — Mon, 30 Jun 2025 19:23:25 GMT

Thank you for the escalation!

The customer is already in contact with an agent.

Re: Sim Card Refund

computergeek541 — Mon, 30 Jun 2025 21:13:26 GMT

@gtclam wrote:
I chat with someone online and answered my questions and communicated with me. I don't think it was AI. Please check with the chat history.

That isn't a live chat. It's non-real time messaging with a customer support agent. Unfortunately, I wouldn't be able to check the discussion history as I do not work for Public Mobile. Please remember that requests to Public Mobile generally cannot be made by posting a message in this Community message forum. With the exception of the CSA_PM, nobody who has replied in this message thread works for Public Mobile.