topic Payment in Get Support

Payment

Robbie4 — Mon, 30 Jun 2025 15:48:40 GMT

I paid my subscription with a new card, I thought both phone numbers would be paid, but only mine was paid, not my husbands. I went to pay both phones on this card. Can it be done that way?

Re: Payment

hTideGnow — Mon, 30 Jun 2025 15:50:45 GMT

hi @Robbie4

you need to login your husband account to update the credit card as well. Make sure you remember it will be a different email address to login (one email for only one address)

and it is better using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

Re: Payment

BKNS27 — Mon, 30 Jun 2025 15:51:52 GMT

@Robbie4

Yes you can pay both accounts with the same CC but remember each account has a different email address. So go on your husband’s phone and dial 611 and make a manual payment.

Also login to his account and enable Subscribe for future AutoPay. A glitch in. AutoPay disable for some members.

Re: Payment

TheSterlinger — Mon, 30 Jun 2025 15:58:10 GMT

@Robbie4

Yes, you can pay multiple accounts with the same credit card. You just need to login to each accounts separately and make a manually each time.

Or activate autopay on that account also. You can go to that account, click the Payments tab and click Manage Subscription to activate.