topic Payment card in Get Support

Payment card

Malloyvic — Mon, 30 Jun 2025 14:40:22 GMT

I'm unable to change my payment details it's says unable to process request

Re: Payment card

hairbag1 — Mon, 30 Jun 2025 14:42:05 GMT

@Malloyvic

if using the web version, try using the app instead. OR...vise versa.

Re: Payment card

Malloyvic — Mon, 30 Jun 2025 14:48:45 GMT

I have used the app, it's not working

Re: Payment card

hairbag1 — Mon, 30 Jun 2025 14:51:10 GMT

@Malloyvic

the payment card update function can be glitchy alright. Click the orange chat bubble on lower right side of page to start process of Customer Support...they'll fix it for you.

If that orange bubble not available to you...use this link instead..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment card

Chalupa_Batman — Mon, 30 Jun 2025 14:54:26 GMT

@Malloyvic wrote:
I'm unable to change my payment details it's says unable to process request

Hello @Malloyvic

The Public Mobile website and apps have known cache issues. Go into your browser settings, clear the cache and restart the browser. Once reopened, go into incognito mode and try again