topic Re: Unable to process payment for a new subscription in Get Support

Unable to process payment for a new subscription

Valipouette — Mon, 30 Jun 2025 13:54:01 GMT

Hello,

I am trying to pay for a new subscription, but the system doesn't allow me to enter my credit card information when using the website. When using the app, I do get to enter the credit card information, but it then fails to validate the credit card information. I have tried with a different credit card and still get the same issue. This is really annoying and makes me consider finding another provider for phone services!

Re: Unable to process payment for a new subscription

TheSterlinger — Mon, 30 Jun 2025 13:59:52 GMT

Unfortunately, updating payment information is not as easy as it should be here. Trying too many times in one day will lock you out also.

Can you clear the cache in the app and try again?

Also, if you know your pin you can call *611 from your phone or 1855 4public from another phone.

Re: Unable to process payment for a new subscription

Dunkman — Mon, 30 Jun 2025 14:06:45 GMT

@Valipouette

Just to be on the safe side, check your online credit card statement. Just make sure that you were not charged anyways.

Are you a new customer trying to activate a new plan? The payment system can be finicky at times. If new customer, best to activate via the PM app. The credit card must be from Canadian bank (not US or foreign). Postal code should match your billing address of credit card. You could delete the app, and re -install the app again.

Re: Unable to process payment for a new subscription

hTideGnow — Mon, 30 Jun 2025 14:10:51 GMT

hi @Valipouette

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account