topic Re: Rewards in Get Support

Rewards

PK13 — Sun, 29 Jun 2025 21:00:26 GMT

I have referred my wife to this provider a month ago but both have no reward received

Re: Rewards

hTideGnow — Sun, 29 Jun 2025 21:02:00 GMT

hi @PK13 does you wife sees the $10 credit on her My Account? it should show as available funds

if not, ask your wife to open ticket for her and yourself using her community account

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Rewards

Sansan — Sun, 29 Jun 2025 21:06:01 GMT

So she should have $10 in the section that says Available Funds. You doesn't see that on her account?

If your renewal date passed already, you should have 1 point on your account under the Rewards section. You don't see that either?

If your code was submitted successfully a month ago and neither have you seen the Rewards on your accounts, your wife needs to sign into her account and send a message to PM to review on behalf of you both.

Re: Rewards

hairbag1 — Sun, 29 Jun 2025 21:09:51 GMT

@PK13

the Reward you speak of is now just 1 Point for every 30 days as long as she's still a PM'er. Next time your regular plan renews, you can log in to your account > Rewards..you'll see Refer-a-Friend ...1.00 Point

ed...she will get the $10 credited to her account....not you.