topic Re: Account Activation in Get Support

Account Activation

Steveo2 — Sun, 29 Jun 2025 18:49:29 GMT

I had a Pub Mobile account in past, I think it lapsed and I'm trying to reactivate that account. The website makes me to pay by credit card, but I want to pay by debit or voucher card. I'm supposed to be able to do this. Can you help me do this?

Re: Account Activation

slusagm — Sun, 29 Jun 2025 18:51:39 GMT

You can first join pay by Visa Debit or MC Debit, use those to make first payment

After your joined, you can choose to use Visa Debit or MC Debit or even voucher to pay

Btw, you joining back now, but you need a new sim card or eSIM

Re: Account Activation

BKNS27 — Sun, 29 Jun 2025 18:56:17 GMT

@Steveo2

If you suspended your account longer than 90 days then your account will be closed, SIM will no longer work and your number returned to the carrier you got the number from.

If it is less than 90 days, you can make a manual payment to restore service by calling 611 or 1-855-4PUBLIC. You can use Canadian CC, debit or vouchers.

Re: Account Activation

Steveo2 — Sun, 29 Jun 2025 19:04:19 GMT

So my non MC or Visa Debit wont work? I have a Royal Bank Debit card. Is there no way around this. BTW, I did use a new sim card..

Re: Account Activation

Asturias7 — Sun, 29 Jun 2025 19:38:28 GMT

There should be the option to choose to pay with debit card if I remember well.

Re: Account Activation

BKNS27 — Sun, 29 Jun 2025 19:47:45 GMT

@Steveo2

It should work. Is the post code on your debit matching your registered address?

Inwould suggest you contact a CS_Agent by clicking the Chat icon and type in Submit a Ticket.

Re: Account Activation

hairbag1 — Sun, 29 Jun 2025 19:55:03 GMT

@Steveo2 wrote:
So my non MC or Visa Debit wont work? I have a Royal Bank Debit card. Is there no way around this. BTW, I did use a new sim card..

Royal bank debit won't work. You need a Cdn Visa or Mastercard for successful activation. After activation, you can disable autopay, then pay with vouchers in the future. Alternative, you can get a pre-paid Visa / MC and use that for activation too.

Re: Account Activation

hTideGnow — Sun, 29 Jun 2025 20:03:45 GMT

hi @Steveo2 most RBC Debit is a Visa Debit, do you see a Visa symbol there?

or try first

Re: Account Activation

computergeek541 — Sun, 29 Jun 2025 20:32:18 GMT

@hTideGnow wrote:
hi @Steveo2 most RBC Debit is a Visa Debit, do you see a Visa symbol there?
or try first

I've never actually seen an RBC debit card with a Visa logo on it. RBC does encourage clients to ask for a virtual Visa Debit card.

Re: Account Activation

computergeek541 — Sun, 29 Jun 2025 20:41:53 GMT

@BKNS27 wrote:
@Steveo2
It should work. Is the post code on your debit matching your registered address?
Inwould suggest you contact a CS_Agent by clicking the Chat icon and type in Submit a Ticket.

@Asturias7 @BKNS27

That isn't correct. The customer has specifically said that the RBC debit card isn't a Visa Debit (nor a MasterCard Debit) card. The card cannot be used to pay Public Mobile. Customers support agents cannot assist with this, nor will they activate the account for the customer who doesn't have a payment method that the activation system accepts.

Re: Account Activation

Asturias7 — Sun, 29 Jun 2025 20:42:31 GMT

I didn't send anyone to a CSA, I simply said that there should be an option... but yeah, since it's not a Visa Debit then he/she has no choice but to use a Visa card, be it debit or credit.

If someone else suggested talking to a CSA, please don't lump me in with the bunch. Thanks

Re: Account Activation

computergeek541 — Sun, 29 Jun 2025 20:44:58 GMT

@Asturias7 wrote:
I didn't send anyone to a CSA, I simply said that there should be an option... but yeah, since it's not a Visa Debit then he/she has no choice but to use a Visa card, be it debit or credit.
If someone else suggested talking to a CSA, please don't lump me in with the bunch. Thanks

The customer already said that it wasn't a Visa Debit card. I was only correcting the part that said where you stated that it should work. That information wasn't correct. As for saying not to contacting a CSA about this as they wouldn't be able to assist, that information was for BKNS27.